Customer Support Portal

You should have received an email confirming your order shortly after placing it. Within this email, there's a button near that top that allows you to Check The Status of your order at any time. Or use the link on this page!

See all requirements for a smooth return process here!Including general requirements & information as well special considerations, like if you're wanting to return an item past the 60 day from purchase timeline.

We strive to have every order to you as quickly as possible. Certain orders, like those with custom items, can see longer manufacturing time as we want to get your order just right. Find out more details here.

We'll cover the important steps you need to take to ensure your delivery is as smooth as possible, even if something goes wrong. Never Refuse Items, follow these steps instead.

While this may seem like a setback, there are easy solutions! See our suggested alternative arrangements within!

For inground pools, the panels are lifetime, the liner and all of your equipment each have their own individual manufacturer's warranty as with above ground pools. Here we'll show your how to file a warranty claim.

All we need is some basic information (including your current Royal Swimming Pools Quote number) and our team will have them ready for you typically within 2 business days.

Here you'll find information on shipping and payments as well as general policy information. Such as order status, store information, and how to report damage or missing items.